Version 2.1.0.0 Failed

Support and help for digiCamControl (no bug report)
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hgoldman
Posts: 1
Joined: Sun Aug 05, 2018 7:38 pm

Version 2.1.0.0 Failed

Post by hgoldman » Sun Aug 05, 2018 8:02 pm

I have been using version 2.0.74.0 for 7-8 months. It does what I need. I finally gave in to the upgrade dialog that pops up EVERY time I open the software and downloaded 2.1.0.0.

I run Win 7 Pro 64 bit on an HP laptop.

I installed 2.1.0.0 and tried opening the software. Immediate BSD (Blue Screen of Death.) Rebooted in Safe Mode and looked around. No damage I could see. Rebooted and tried the Uninstall. Uninstall failed. Now I am stuck. I can't remove the newer version and I can't reinstall the older version (says there is a newer version present.)

I am currently trying to clean the registry of all references to DigiCam so MAYBE I can go back to 2.0.74.0. Hundreds of registry references to remove.

Some help would be great. I like the software and use it frequently for product pictures.

Version 2.1.0.0 Failed

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Segref
Posts: 6
Joined: Sat Aug 18, 2018 10:19 am

Re: Version 2.1.0.0 Failed

Post by Segref » Sat Aug 18, 2018 10:51 am

I had a similar problem with a Win7 laptop. Deleted all references in the registry but still unable to get the older version to run.
I have posted more detail in "Stable Version" thread.

Duka Istvan
Posts: 631
Joined: Sat Oct 03, 2015 7:57 pm

Re: Version 2.1.0.0 Failed

Post by Duka Istvan » Sat Aug 18, 2018 11:40 am


w00dw0rker
Posts: 1
Joined: Fri Sep 14, 2018 3:58 am

Re: Version 2.1.0.0 Failed

Post by w00dw0rker » Fri Sep 14, 2018 4:07 am

Tried the .msi file recommended with no luck.
Sometimes I get the BSD, & other times it won't proceed beyond the splash screen.
app.log
app.log
(4.14 KiB) Downloaded 7 times

Duka Istvan
Posts: 631
Joined: Sat Oct 03, 2015 7:57 pm

Re: Version 2.1.0.0 Failed

Post by Duka Istvan » Fri Sep 14, 2018 11:30 am

Try manually to delete the c:\ProgramData\digiCamControl folder

juggernoud1
Posts: 3
Joined: Sat Sep 29, 2018 12:29 pm

Re: Version 2.1.0.0 Failed

Post by juggernoud1 » Sat Sep 29, 2018 12:33 pm

hgoldman wrote:
Sun Aug 05, 2018 8:02 pm
I have been using version 2.0.74.0 for 7-8 months. It does what I need. I finally gave in to the upgrade dialog that pops up EVERY time I open the software and downloaded 2.1.0.0.

I run Win 7 Pro 64 bit on an HP laptop.

I installed 2.1.0.0 and tried opening the software. Immediate BSD (Blue Screen of Death.) Rebooted in Safe Mode and looked around. No damage I could see. Rebooted and tried the Uninstall. Uninstall failed. Now I am stuck. I can't remove the newer version and I can't reinstall the older version (says there is a newer version present.)

I am currently trying to clean the registry of all references to DigiCam so MAYBE I can go back to 2.0.74.0. Hundreds of registry references to remove.

Some help would be great. I like the software and use it frequently for product pictures.
I exactly have the same issue!! I was using version 2.0.74.0 the same and it was doing a great job. After installing the upgrade I got the same issues.
I am trying to get back to the older version but it keeps giving me issues that it's already installed.

It would be great if someone can help because I was very satisfied with the older version (I should never clicked on the upgrade) but now I am stucked. Many thanks in advance!

juggernoud1
Posts: 3
Joined: Sat Sep 29, 2018 12:29 pm

Re: Version 2.1.0.0 Failed

Post by juggernoud1 » Sat Sep 29, 2018 12:41 pm

In the attachment the text file I am getting when I try to repair it. Or uninstall it and try to download it again.
I also tried to uninstall it and go back to version 2.0.74.0.
Unfortunately that doesn't work because it says "Cannot install a product when a newer version is installed."
Even when I have uninstalled the program in Control Panel.
Are there some files I have to delete manually?

Thanks in advance for any help!
Attachments
digiCamControl_20180929110351.log
(6.2 KiB) Downloaded 10 times


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