Software crashes when transferring photo to laptop

General Discussion about digiCamControl and related photography techniques.
piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Software crashes when transferring photo to laptop

Post by piejer » Fri Sep 23, 2022 4:39 pm

Hello,

Lately (since Windows 11?) the software always crashes in about the first 30 minutes when I'm using it and when a photo is taken and transferred to a map on the harddrive of the laptop. The software freezes or crashes so I have to restart it multiple times. I also try to restart the laptop a few times in order to try to solve it. But that doesn't solve anything. Then after about 30 minutes of crashing and retrying it suddenly starts working. I've no idea why it suddenly starts to work after that time.

Is this a known problem?

thx
Wim

Software crashes when transferring photo to laptop

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admin
Site Admin
Posts: 219
Joined: Tue Sep 15, 2015 8:33 pm

Re: Software crashes when transferring photo to laptop

Post by admin » Thu Sep 29, 2022 1:13 pm

Please upload your log file from c:\ProgramData\digiCamControl\Log\app.log

piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Re: Software crashes when transferring photo to laptop

Post by piejer » Fri Sep 30, 2022 9:49 pm

You can find the log files in attachment.
Attachments
Logs.zip
(240.34 KiB) Downloaded 31 times

admin
Site Admin
Posts: 219
Joined: Tue Sep 15, 2015 8:33 pm

Re: Software crashes when transferring photo to laptop

Post by admin » Tue Oct 04, 2022 9:33 pm

Please try this version https://www.dropbox.com/s/5nt9sdwlcqy5q ... 6.exe?dl=0 and send me your log file again

piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Re: Software crashes when transferring photo to laptop

Post by piejer » Thu Oct 06, 2022 7:24 pm

That version doesn't do anything on the latest version of Windows 11 (22H2). When I start the exe, a popup appaers and is asking: "Do you want to allow this app from an unknown publisher to make changes to your device?". Then I press "Yes" and nothing happens anymore.
Attachments
Schermafbeelding 2022-10-06 181933.png
Schermafbeelding 2022-10-06 181933.png (21.29 KiB) Viewed 300 times

piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Re: Software crashes when transferring photo to laptop

Post by piejer » Thu Oct 06, 2022 7:39 pm

In event viewer there's a file load exception, see attachment
Attachments
fileloadexception.txt
(6.62 KiB) Downloaded 29 times

admin
Site Admin
Posts: 219
Joined: Tue Sep 15, 2015 8:33 pm

Re: Software crashes when transferring photo to laptop

Post by admin » Fri Oct 07, 2022 2:45 pm

Seems i forgot to include in installer some files.. Try this https://www.dropbox.com/s/6jwt389v53pn4 ... 7.exe?dl=0

piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Re: Software crashes when transferring photo to laptop

Post by piejer » Fri Oct 07, 2022 7:50 pm

This version works! I'll try to take some pictures with it in the next few days.

piejer
Posts: 7
Joined: Fri Sep 23, 2022 4:31 pm

Re: Software crashes when transferring photo to laptop

Post by piejer » Fri Oct 14, 2022 8:10 pm

In attachment the new log file. Now it seems to start well, but after a few photos errors start to occur.
Attachments
app.log
(97.33 KiB) Downloaded 23 times