download photos - error loading file list

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arlo
Posts: 1
Joined: Wed Oct 09, 2019 1:39 pm

download photos - error loading file list

Post by arlo » Sat Oct 12, 2019 6:50 pm

hi

testing the software v 2.1.1.0 with Canon 7D and 5D mark iv, Windows 10
works like a charm

The only problem I had so far was with the Download Photos command. I set both cameras "Save to camera only". I can take photos, open Live View, change iso, aperture and speed, but when I need to download the photos, I open the window, and I receive that message : error loading file list
No thumbnail or list of photos, but I can check from the cameras that all the photos have been taken

I also tried to disable the firewall, but It doesn't work. If I set "Save to PC only", or "Save to PC and Camera", it works well

Can you tell what might be the problem?

Regards
Marco

download photos - error loading file list

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